FAQ

Frequently Asked Questions

Here are the answers to the most asked questions about our patterns, website and more. If you don’t find your answer, feel free to ask us by sending a message on our contact page.

We do not sell any finished knitted or crocheted products or our demos. We sell high quality knitting and crochet patterns, delivered as high quality digital PDF files. Our comprehensive patterns are provided in English & French, with all the information you need to get started. Please make sure to read and be aware of the patterns details and characteristics before ordering.

Our patterns are delivered as high quality digital PDF files. Our comprehensive patterns are provided in English & French, with all the information you need to get started.

Please make sure to read and be aware of the patterns details and characteristics before ordering.

The shopping cart system on our website is powered by Ravelry, an inclusive, friendly website for knitters, crocheters, spinners, weavers, and dyers. Ravelry uses the secure Paypal payment platform to process your order payment.

  • Click the “Add to cart” button to add the pattern(s) you want to buy to your shopping cart. 
  • Click on the “Checkout” button at the bottom right of the shopping cart window when you are ready to place your order. 
  • You will be redirected to the Paypal payment page, where you can pay for your order using either your credit card or your Paypal account. 
  • Once your payment is completed, you will receive your order confirmation email from Ravelry, that will include the download link(s) for the pattern(s) ordered.

If your order confirmation email is not showing up in your inbox, please have a look to your spam folder to see if it landed there.

Optional: If you have a Ravelry account (free), you will have the option to add the patterns you ordered to your Ravelry account library, from a link in your order confirmation email.

Note that due to the digital nature of our products, there are no refunds on our  digital PDF pattern files. Digital patterns are to be used for individual private home use only and not for commercial or manufacturing purposes.

If you have a question about our website, the order process, an order you’ve made, or about our digital pattern files, don’t hesitate to contact us. We will be more than happy to help.

Steve Rousseau Designs stands for innovation, authenticity, and exceptional customer service.

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